VICIdal Coll Center Solutions

Enterprise-Grade Open Source Contact Center Platform

VICIdial is a full-featured open source contact center suite built on Asterisk, trusted by thousands of organizations across 100+ countries. It supports inbound, outbound, and blended call handling, enabling agents to manage both incoming and outgoing calls (as well as email and chat) from a single web interface. The system’s adaptive dialing algorithms ensure smart outbound dialing across multiple campaigns and dialers.

At DNet Solutions, we design and deploy VICIdial solutions tailored to your organization’s operations — from small call centers to high-volume operations.

Feature Rich & Expandable Architecture

VICIdial includes a wide range of core features and modules to build a robust contact center: Predictive & adaptive dialing, Call scripting, Call recording / monitoring / barge / whisper, Skills-based routing, Extensible integrations & API support.

Through DNet Solutions, you gain a flexible platform — scale features gradually, add premium modules, and integrate with your existing systems.

Deployment, Support & Integration by DNet Solutions

VICIdial is free to download and use (AGPLv2), with an active community contributing to its evolution. Whether you deploy on premises servers, virtual machines, or cloud infrastructure, we ensure your installation is robust, secure, and optimized.

With DNet Solutions, expect: End-to-end installation & configuration tailored to your call flows. Module / add-on selection (e.g. advanced reporting, IVR, SMS). SIP trunk integrations, infrastructure tuning, and scaling. Ongoing support, training, and maintenance. CRM & business system integration, enabling unified operations. Our goal: deliver a powerful, self-managed contact center solution that gives you freedom, scale, and control — without recurring licensing burdens.