DTell-CX Call Center

DTel-CX the AI-Powered Omni-Channel Solution for Modern Business.

DTel-CX unifies Voice, Video, Email, and Social Messaging into one seamless, user-friendly interface. We have reimagined the contact center experience with a next-generation dashboard that puts control back in your hands. From AI-integrated transcription that captures every detail to advanced supervisor panels for real-time coaching, DTel-CX is designed to elevate performance. Built on a flexible fully SIP architecture, you can deploy on-premise, in the cloud, or in a private environment—scaling effortlessly as you grow.

Key Advantages of the DTel-CX Solution

. Total Deployment Flexibility: Whether you need Public, Private, or Hybrid cloud configurations, our fully web-based solution adapts to your infrastructure requirements. . Global Reach, Local Feel: deliver support in your customers' native tongue with a multi-language interface supporting English, Thai, Vietnamese, Chinese, Malay, French, and more. . Seamless Ecosystem Integration: Drive efficiency by connecting DTel-CX with your existing CRM and third-party tools via our extensive API framework. . Unified Communications Core: We eliminate the complexity of maintaining separate PBX and CTI systems. Manage Voice, Video, Email, and IMs from a single point of governance. . Scalability Without Limits: Built on a distributed IP architecture, our solution offers linear scalability with built-in load balancing, ensuring you are always ready for growth.